Returns Policy

Returns Policy - Cruel Mistress Golf
Last Updated: 1st March 2026

At Cruel Mistress Golf, we are committed to delivering products of the highest quality. If for any reason you are not satisfied with your purchase, you may request a return in accordance with the policy below.

Eligibility for Returns

Items may be returned within 14 days of delivery. To be eligible for return, products must be unused, unworn, unwashed, and in original condition with all original packaging, labels, and tags attached. Protective coverings and hygiene seals, where applicable, must remain intact. We reserve the right to refuse returns that show signs of wear, damage, alteration, or misuse. Certain items may be non-returnable for hygiene or safety reasons, including but not limited to worn gloves or items with removed hygiene seals. Proof of purchase is required for all returns.

Return Process

To initiate a return, please contact our customer service team at returns@cruelmistressgolf.com within 14 days of receiving your order. Please include your order number and reason for return. Once your return request is approved, you will receive return instructions. Items must be shipped back within 7 days of return approval. Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost in transit. International customers are responsible for ensuring that returned goods are clearly marked as returned merchandise to avoid additional customs duties or delays.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, a refund will be issued to the original method of payment. Refunds will be processed within 14 days of receiving and approving the returned goods. Shipping charges and any applicable duties or taxes are non-refundable unless the return is due to a confirmed fault or error on our part.

Exchanges

We do not currently offer direct exchanges. If you require a different size or colour, please return the original item for a refund and place a new order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery at returns@cruelmistressgolf.com with photographs and your order details. We will arrange a replacement, repair, or refund as appropriate. We reserve the right to assess the item before confirming fault.

Final Sale Items

Items marked as final sale or promotional clearance may not be eligible for return unless faulty.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under applicable consumer protection laws in your country of residence.

Contact

For all returns enquiries, please contact:
returns@cruelmistressgolf.com