Shipping Policy

Shipping Policy - Cruel Mistress Golf
Last Updated: 1st March 2026

Cruel Mistress Golf ships internationally. This Shipping Policy outlines our processing times, delivery estimates, and customer responsibilities.

Order Processing

Orders are typically processed within 2–5 business days from the date of purchase, excluding weekends and public holidays. During peak periods, promotional events, or collection launches, processing times may be extended. You will receive a confirmation email once your order has been dispatched, including tracking information where available.

Delivery Times

Estimated delivery times vary by destination and shipping method selected at checkout. Typical delivery estimates are as follows:
Japan: 3–7 business days after dispatch
South Korea: 3–7 business days after dispatch
Singapore: 2–5 business days after dispatch
United Kingdom: 2–5 business days after dispatch
Other international destinations: 5–12 business days after dispatch. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs clearance, shipping carriers, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on destination and order weight. From time to time, we may offer subsidised or complimentary shipping promotions. Any such promotions will be clearly stated at checkout.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and related charges may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated at checkout. Cruel Mistress Golf is not responsible for delays or additional fees resulting from customs procedures. Customers are responsible for ensuring compliance with local import regulations.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not liable for delays, loss, or additional costs resulting from incorrect or incomplete address details. If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping fees may apply to resend the item.

Risk and Title

Risk in the goods passes to you upon delivery to the address provided at checkout. Ownership of goods transfers to you once full payment has been received.
Lost or Damaged Shipments. If your order arrives damaged or is believed to be lost in transit, please contact us within 7 days of the estimated delivery date at support@cruelmistressgolf.com. We will work with the shipping carrier to investigate and resolve the issue. Claims for lost or damaged items may require supporting documentation and are subject to carrier verification.

Delivery Refusal

If a shipment is refused by the recipient, any return shipping fees, customs charges, or related costs incurred will be deducted from any refund due.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. The most recent version will always be available on our website.

Contact

For shipping enquiries, please contact:
support@cruelmistressgolf.com